Satisfacción laboral y clima organizacional como mediadores en la relación entre responsabilidad social interna y compromiso organizacional
Resumen
Diversas investigaciones han encontrado relación positiva entre la Responsabilidad Social Interna y el compromiso organizacional de los empleados, pero falta estudiar con mayor profundidad la eventual participación de otras variables que puedan estar mediando en esa relación. El propósito de este trabajo es evaluar si dicha relación se encuentra mediada por dos factores ampliamente estudiados en la gestión de las organizaciones: la satisfacción de los empleados y el clima organizacional. Se analizó información aportada por una muestra no probabilística de empresas que han incorporado la Responsabilidad Social a su gestión en Uruguay. Se utilizó un cuestionario que incluye indicadores sobre: prácticas específicas de Responsabilidad Social Interna, tres dimensiones del compromiso organizacional (identificación, engagement y membresía) y las dos variables de control (satisfacción laboral y clima organizacional). Se encontró que la Responsabilidad Social Interna correlaciona positivamente con dos aspectos del compromiso organizacional (identificación y engagement), que esa relación es independiente de las dos variables de control en el caso de la identificación, pero que está mediada por ellas en el caso del engagement. Estos resultados sugieren que la relación entre Responsabilidad Social y compromiso organizacional es compleja y que en ella intervienen otros factores, razón por la cual, tanto en la investigación como en la gestión se debería tomar en cuenta el rol de esos factores.Palabras clave:
Responsabilidad Social Interna, Compromiso Organizacional, Involucramiento, Identificación, Satisfacción Laboral, Clima organizacionalReferencias
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